Thursday, June 29, 2006 by Ospite.

"How can you not have that?! You're a Italian restaurant for God's sake!"

It's been a long day hearing those words over and over. Everyone assumes that when they walk in the door of a restaurant we have some kind of psychic ability to know exactly what they want and clearly understand it must be had, lest the world end. Well today has been a day that has shattered their faith structure concerning restaurants. Part of me just wanted to close the doors and walk away. But, I don't own the place, so I have to refrain from kicking out a dining room full of people.

Contrary to popular belief, we do not conjure up the ingredients for our food. Many of those ingredients are imported from Italy and we receive daily shipments or large deliveries every-other day. Today was a day the truck was to arrive.

For those of you who have been hiding in a cave for the past few days, the East Coast is getting bombarded with rain. It's washing away roads, practically sinking towns where they rest, and causing general mayhem. One such town is a central distribution hub for certain ingredients in our trattoria. When feet of water hinder the driving experience, we don't get our deliveries.

AnnoyedGuy: How is it possible you don't have that?
Me: Well, sir, we were scheduled to get a delivery today of certain goods, but seeing that the town from which it was supposed to arrive is currently under water and in a state of emergency, you will have to simply make a different dinner choice. At least you didn't have to canoe to our restaurant this evening.

The sheepish look on his face meant that I had effectively put him in his place without actually disturbing his dining experience. Now to ring up the order and go do the same with the next table...


Blogger Arhyarion said...

haha - canoe to the restaurant...sorry. haha - canoes.

9:29 AM  

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At your service, Ospite

I am not in the restaurant business, I am in the people business. I use every opportunity to people watch, because to me, even the most mundane is fascinating.

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