Sunday, June 17, 2007 by Ospite.

"Hey, I got the note about your new availability and I wanted to let you know that it's just not enough notice. Two days isn't near enough time, I have a business to run here, and you can't just call the shots. So this week I'm not going to be able to do it, next week we'll see. Call me with questions."

Thus was the message I got from our service manager at the Trattoria...

3 days after telling our General Manager about my new availability...

6 days after letting him know about my new job offer and getting the OK to make the change to waiting Trattoria tables only 3 lunches a week while I manage at the Bistro.

The Service Manager felt out of the loop because he didn't know about my occupational change and wasn't told about my schedule change until he happened to walk into the office. He's always wanted to be buddy-buddy and thinks we could be great friends. This is something I'd never allow to happen.

"Hey, I'm calling about the schedule adjustment message you left me last night."
"Yeah, you can't just do that to me. I have the schedule half done already."
"Well, it's been in the works for awhile now, and Rob OKed it. So call him."
"Well Rob doesn't do the schedule! I have a business to run here."
"I already figured out when I was starting my new position and set up that schedule at the Bistro because Rob told me to go ahead and do so."
"I'll just have to call him and figure out what to do." *click*

During my next shift I was talking to several people about his poor attitude towards the situation. Rob particularly was pissed he wasn't called because he was looking forward to "slapping him around."

The next evening, I called Jenna and happened to catch her right before she left the Trattoria.
"Hang on a sec..." and I found myself talking to the Service Manager again.

"Hey, i didn't want you to think I was pissed at you. People said you thought I was pissed. I was really just disappointed. You know? Now I won't have someone who can sing opera on Saturday nights anymore. I've lost my Saturday night singer."

And I laughed. "Put Jenna back on."
"Hey, did you hear what he said?"
"Yeah? Losing a singer for Saturday? That was his big disappointment? Not, 'we're losing you' or 'we'll miss having you around,' but that you sing and he feels lost not having someone to sing? You barely sing on the floor anyway!"

I think Dr. Cox said it best: "People aren't nice. People are bastards. Bastard-covered bastards with bastard filling." And my respect for our SM dropped to the floor.

This is me taking notes on what kind of manager NOT to be.


Blogger Manuel said...

Do you think you will be able to hang on at the Trattoria? Someone might make it very shitty for you. A bastard does what a bastard does....

7:04 AM  
Anonymous Anonymous said...

YES scrubs reference! WOOT!

but yeah, that guy does sound like a jerk.

11:03 PM  

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At your service, Ospite

I am not in the restaurant business, I am in the people business. I use every opportunity to people watch, because to me, even the most mundane is fascinating.

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